The issue - we booked a to and fro ticket from Abudhabi to Ahmedabad via MMT on Etihad Airlines. At the time of booking, the check-in baggage details were not available/mentioned hence the assumption being a default of 30 kg check-in allowance is provided. However, I was in for a very rude shock at the airport check-in, when the airline person said it was a no-baggage ticket! The options presented by the desk clerk were to either pay for my 30kg luggage or to upgrade the ticket. I had to pay 31, 000 INR for baggage and the upgradation of my ticket. I was able to afford it but what about people who work on minimal fixed monthly budgets?
This is a clear violation of customer communication where such important information is hidden at the time of booking thereby thoroughly misleading the individual and having them face unexpected financial and mental agony. Had MMT been transparent as expected in their information, I would have taken a very well-informed decision instead of being thrown under the bus or the plane in this case!
Being such a well-established travel operator, you resort to these low-sided tactics in fleecing your customers. Let me also mention that my return ticket also has no baggage. Do I again pay 30k for upgradation?
I expect MMT to be transparent while making bookings rather than leaving the customer in limbo.
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