[Resolved] MakeMyTrip India — booked ticket for children but named it as infant in the ticket lost 19000 for instant current ticket by the spice jet staff | |||
I have booked 3 tickets from makemytrip with pnr no cbzrpd and booking no nf[protected] of two adult and one children but there is no mention children in the ticket and my son have been put as infant and unfortunately i have been robbed rs 9195 (Pos [protected] and txn 292556) and rs 9662 (Pos [protected] and txn 052357) with two pnr no m8j7mm and z2p6hr for instant booking of my son aged 4 year old. Even there is no mention of children in the cancellation and date change in the ticket i received from makemytrip which has been attached. This is purely fraud link by the makemytrip staff and spice jet counter staff to rob persons in the name of ticket booking. Please rectify this mistake so that so that i can get refund my loss of 19000 and further loss of money from innocent people. Was this information helpful? | |||
Dec 14, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Nov 06, 2017 MakeMyTrip India Customer Care's response Dear dibyashanka chakmaGreetings from MakeMyTrip!! We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused. Further, in reference to your complaint, while validating your case we have found that our concerned team has worked upon your case and post checking the details at their end, have advised you that, user himself has opted for two adults and one Infant and accordingly, amount was charged for Infant only. The error would have happened if, we would have booked Infant ticket and charged for Child ticket. We also have technical booking logs which suggest that, user has selected two adults and one Infant while making the booking. Please revert to the team on e-mail regarding your concern in case you want us to cancel Infant’s ticket for both bookings accordingly team will process refund of Infants amount charged. We thank you for writing to us. Regards, Team-MakeMyTrip Care | |||
 1 Comment | |||
Comments
By mistake taken infant ticket but at the same time taken separate ticket for same for child, as per spice jet they told you will get refund of 1260 of infant booking
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