[Resolved]  MakeMyTrip India — Booking confirmation no NF[protected] which cancelled without my permission

Address:

Latur, Maharashtra

Date: 06/05/2016
Dear sir,
On 3 may, 2016 i have booked with you 12 flight tickets from delhi to mumbai dated 1 june 2016, air india ai 349, 03:50 hrs. On 03 may, 2016 for rs.41, 043/-, which booking id's number are id for 10 tickets no.Nf[protected] and id for 2 tickets no. Nf[protected] and the said amount deposited by me on same day and accepted by your company and confirmed the said 12 flight tickets booking, your company also send 12 flight tickets booking confirmation mail to me on my e mail.
On 5 may 2016 your company have send one e mail on my e mail account on or about 10:13 am stating that "my above booking id for 10 tickets no.Nf[protected] is unable to confirm for due to some technical error at airline end". Which is surprisingly to me, because your earlier e mail is stating that the said booking is confirmed by your company. After receiving this e mail i contact your customer care center and complaint about above matter to them that without my permission you have not cancelled my booking of 10 flight tickets, then they replied to me that "your 10 flight tickets are cancelled and we are not booking / confirming your flight tickets and avoiding on or some other pretext and said we are asking to higher authority about my complaint.” but, neither your employee asked the higher authority nor given any feedback to me. I again tried and tried to contact your customer care center, again they avoiding on or some other pretext. Lastly i told your customer care center that you have not cancelled my confirmed 10 flight tickets without my prior permission or permission and your employee replied me that “we have not binded for taking any permission from you for cancellation of 10 flight tickets and we have right to cancel any custmer’s, flight ticket and it is not necessary to take customer’s permission for cancellation of flight ticket.” your customer care center didn’t talked and treated to me as customer, but as so so.
Today i have received another e-mail from your company that the amount of rs.31, 523/-, which is less than amount accepted by your company for 10 flight tickets, is refund to me as early as possible and the 10 flight tickets are cancelled by your company without my permission.
I will not want to your refund amount, you shall make confirm the my 10 flight tickets within 24 hours.

Yours,

Akash rajkamal agrawal
Mob.No.[protected]