[Resolved]  MakeMyTrip India — Company is not keeping good on its offer and deal provided

Address:122016
Website:www.makemytrip.com

I booked a ticket with FLYDF coupon code which entails me to receive 1200 cashback within 21 days of booking. But when I did not get this cashback I asked customer care about the delay and get an answer that booking through website is not eligible for cashback, even though the terms and conditions mention that desktop booking is eligible and I even got confirmation snapshot (see attached) with the offer getting applied to my booking. This is very disappointing that such a large and reputed organization is not following fair deals.
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Aug 8, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Dear samwad

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
Dear Samwad

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned department and found that customer has entered a deal code as FLYDF and but the same was not processed within committed timeline. Please be advised we have now processed Inr 1200/- cash back into customer's wallet account. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

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