[Resolved] MakeMyTrip India — Convenience Fee / Website Maintenance Fee
D
disindia
from Kolkata, West Bengal
Address:
Kolkata, West Bengal, 700084
Website:
www.makemytrip.com
Bought 10 flight tickets (5 tickets x 2 times) through @Makemytrip. They charged me Rs 225 per ticket (Rs 2, 250) as the convenience fee. It is a hidden charge and that I came to know through the emailed invoices. I requested them for a refund of the amount but in reply, the customer support termed it as the Website Maintenance Fees and hence is non-refundable. Insane!!
Booking ID NF[protected]
Booking ID NF[protected]
Regards
Niloy
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Feb 9, 2017
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2017
MakeMyTrip India Customer Care's response Dear disindia
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, while validating your case we have found that our relevant team has worked on your case and they have initiated the best possible refund against your both bookings. We hope your concern has been resolved. Please revert for any further assistance.
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