[Resolved]  MakeMyTrip India — Did not execute date change in time causing 100% loss of booking amount

Address:	New Delhi, Delhi, 511052
Website:	www.makemytrip.com

We had two bookings for 1 night stay at Mahabaleshwar on 10th Sept 2016.
NH[protected] and NH[protected]

We wanted to change the date and the hotel confirmed that the date change was possible without any charge 24 hrs before the check in and makemytrip should contact them since the booking was done through makemytrip .

Accordingly, we raised the request at makemytrip [ ref :[protected] dated 07 Sept 2016]. No response received. I called them 4 times and every time they told me that they will call me back and need not worry .

Finally I called themon 09th Sept 16 morningat 10 am - they told me that the system was down and I should call again at 12 noon.

I called at 12 noon and I was told that 50% cancellation charges would be required since it is less than 24 Hrs.

There was complete lack of communication between makemytrip and hotel and hotel manager ( Mr Sachin) toldme that they never received any request until on 9th Sept 2016 for change of date otherwise they would have done it free of cost.

So due to negligence and delay, we lost 100% booking amount. We expect to get two days stay at the hotel at some date in future as a compensation since this is not our fault and entirely fault of makemytrip's negligence.