[Resolved] MakeMyTrip India — Extra cancellation fee charged

Kunal_Anand123

from Delhi, Delhi

Address:	110001
Website:	makemytrip.com

I have attached two documents with this mail. First one is what was promised as per cancellation charge and second what is being deducted after cancellation. Rs 4000 extra is being charged here.
I am trying to connect with them but no one is repsonding on their customer care numbers. Please let me know of such details. I would request to please look into this issue and let me know what can be done.

Best regards,
Kunal,
+[protected]

+2 photos

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Jun 25, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

May 22, 2017

MakeMyTrip India Customer Care's response Dear Mr. Anand,

Greetings from Make My Trip!!

We are sorry to read about the issue, In reference to your complaint regarding the refund for the hotel bills.
As we have investigated the complete matter and found that the refund of INR 172, 623/- on 15May17 and rest refund of INR 3663/- has been processed on 16 May17. Hence refund of INR 176, 286/- processed from our end. So we request you to check with your respective account so that we can close the case from our end by resolving your issue.

We thank you for contacting us. Assuring you best of our services.

Regards
Team-MakeMyTripCare.