MakeMyTrip India — holiday package

Address:	Mumbai City, Maharashtra, 400020
Website:	makemytrip.com

1. I had booked a complete holiday package with makemytrip company. The package as advertised by the company included (For 4 people)
(I) return air fare
(Ii) hotel accomodation
(Iii) visa fees and charges
(Iv) activities at destination.

2. The cancellation policy clearly mentioned that in case cancellation of package is done before departure at least 50% of paid amount would not be refunded.

3. I made advance payments to the makemytrip holiday company. However, i was informed that there was some issue with my visa (For 01 pax only. 03 visa were ok) and therefore i could not travel. I did not cancel the trip as i would end up loosing close to 100, 000 rupees due to the cancellation policy of the company.

4. The company on its part did not offer to cancel the trip and just informed me that there was a problem with my visa. Since, there was no further disposition given to me by the company, i told the company that i would try to get my visa issue resolved myself as i did not want to lose 100000 rupees that they would charge me to cancel the trip. On the date of the trip only 03 passengers carried out the trip as planned and i could not accompany them.

5. Thereafter i had to run from pillar to post and spend close to 10000 rupees extra for various fees and courier charges and get my visa. I got the visa only on trhe last day of the planned trip was over. Therefore i extended the trip by 03 more days so that i could travel on my own.

6. As far as the makemytrip company is concerned it provided full service and everything that it had promised for 03 passengers only and for the fourth passanger (Me) it only provided return ticket (That too after i paid rescheduling charges.

7. The company was unable to provide visa therefore it should have cancelled the entire trip on its own and offered a 100% refund but it continued to remain silent as it knew that if i cancelled the trip the company would earn 100000 rupees as cancellation fees.

8. Also very important. If the company advertises that hotel, airfare and visa is included in the holiday package then any one of these services not being given by the company should be the responsibility of the company and not the consumer. (One cannot travel without air fare, or stay without hotel, therefore, similarly one cannot use airline or hotel if one does not get visa. So not getting visa by the company is akin to not getting an air ticket to travel.)

9. My complaint is that the company refund the entire charges for 01 passenger except the return airfare charges as 01 passenger could not use any services as offered in the package. There was no fault of the consumer. The consumer did not cancel the trip as it would entail a loss of at least 100000 rupees when he was informed about the visa being denied.