MakeMyTrip India — Hotel Booking with "Hotel Confirmation Awaited" flag

Ankit333

from Bengaluru, Karnataka

Nov 25, 2021

Website:

www.makemytrip.com

I booked 10 days hotel through MakeMyTrip with Booking ID: NH[protected] but even after 36 hours, booking shows as "Hotel Confirmation Awaited" and I don't have any control to amend or cancel the booking as it mentions :

"PNR generation for your booking is in progress. It may take a few minutes to generate the PNR. All call to actions will be available once PNR is generated."

As per current situation, I am not sure if my booking is confirmed from Hotel and not allowed to cancel the tickets also. Tried calling customer care but automated call responses does not allow to human agent and point towards website or app which is not helping.

I can cancel hotel by 26th December 2021 to get full refund and after that I am not going to receive any amount, if I cancel. I am worried and it seems a scam to me as MMT does not allow to cancel the ticket because of their PNR generation process. Today is 25th December 2021 and want to report it before I duped by them.

Completely unprofessional behavior from MMT. Tried reaching FB, Twitter, email and call but no resolution till now.

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MakeMyTrip India customer support has been notified about the posted complaint.

Nov 27, 2021

Updated by Ankit333 Even after 72 hours, I did not get any response from MakeMyTrip about my booking status. Tried reaching their staff in all possible ways but no luck. Its hard to reach their customer service team. They have taken full booking amount and now my travel dates are near by. Hotel prices have increased and not sure if my booking is confirmed or not. Totally unprofessional behavior from MMT.

Nov 29, 2021

Updated by Ankit333 No response from MakeMyTrip even after 5 days. I verified it directly with hotel and as per them there is no hotel booking with booking ID provided and not even with my name. It seems kind of trap to hold the customer money and not refund. I would request to take legal action against such act. There is no way to reach out to them and if you get lucky, you may receive automated message that "Our agent is getting this validated. Please wait for 24-48 hours." and then cycle continues.

Dec 01, 2021

Updated by Ankit333 No resolution provided by MakeMyTrip even after 8 days. I am getting same scripted response of 24-48 hours. Booking was not confirmed with hotel and PNR was not generated for Booking ID. They are answerable for keeping my money and not returning back. I am planning to reach out them legally as requesting them is not helping.