[Resolved] MakeMyTrip India — I am complaining about the ongoing trip of 6 adults to bali

ipsingh217

from Jammu, Jammu and Kashmir

Address:

Ludhiana, Punjab, 141001

I am a frequent traveller and use mmt to book all the hotels and flights. I always praise about this website for amazing services and prices and push my family and friends to use this site for all the bookings. This time i booked a package for 6 adults including my parents to bali. I trusted the website blindly and relied on the choice mmt gave me as astana kunti apartments for 6 nights and 7 days and i was told that it is a 4 star property. When my parents went in the room they were welcomed by rats lizards and mosquitoes. The stinkiness in the room was unbearable to them. When i called the mmt to change the hotels and also agreed to pay the difference if required, mr ishan (Mmt representative) said that the hotel cannot be changed and after a long arguementation he disconnected my call without my consent and when i tried to call him few times he continued declining my call. I did sent mmt the pics of the room but no action has been taken as yet and now the condition is such that my mom is sick there in bed and it is a pure case of harassment. I am helpless here and after paying the whole amount for the trip mmt representatives are just ignoring my request of taking care of my parents. I do not know what to do on this anymore.

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Feb 9, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

MakeMyTrip India Customer Care's response Dear ipsingh217

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

• MakeMyTrip Booking Id.
• Correct Email address or number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Jan 04, 2019

Updated by ipsingh217 My email Id is [protected]@hotmail.com and number is [protected] and booking id is NL[protected]

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Comments

Israr786

from Gurgaon, Haryana

I booked the hotel reservation the marina phuket confirmation ID NH[protected], I called within 3hours after the booking to cancel as i realized that my passport was expired and i realized that when i was booking my flight, I called MMT 5 times to make an exception due to valid reason and human mistake, All i heard they will get back to me in 48hours, They got back to me with the new which i already know that the hotel is non refundable which i am already aware of, should not take 48hours to tell me something which i already know, I was ready to send the copy of my expired passport however no further assistance was offer. I have no idea how come its a big brand when they cant even make such exception for a regular client. I am not sure if i am ever going to continue business with MMT. I am also working with travel industry when we face such issue we always 99% get waiver from consolidator or supplier for such genuine reason. I am also ready to try to get waiver from hotel/Supplier if MMT unable to do so.