[Resolved] MakeMyTrip India — incomplete refund received against two bookings

aditi@bhel

from Pune, Maharashtra

Address:

Dehradun, Uttarakhand, 248001

On cancelling my booking nh[protected] in which i made payment of rs 7807 from my sbi account, i was refunded only rs 6648. On bad experience during hotel stay against my booking nh[protected], i was confirmed i will get a refund of rs 1860. But i got only rs 1200 in my sbi account. I can even attach my bank account statement in my mail. But makemytrip has not provided any email id for handling complaints.
Even though i mentioned in my phones that i dont want refund in wallet, it seems they are planning to send remaining amount in wallet. I dont want my money in wallet as it expires very soon and i am not a frequent traveller. I want my refund

Regards,
Aditi mittal

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Nov 25, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

MakeMyTrip India Customer Care's response Dear [protected]@bhel

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your concern, while validating the issue we have found that, against booking id - NH[protected] full refund of Inr 7808/- has been processed from our end also, a bonus amount of Inr 1000/- credited into your wallet account. Refund details are as below:

Inr 800 processed in wallet account since paid through wallet account originally.
Inr 7008 processed in bank account.

And for other booking id - NH[protected]. Refund of Inr 1860/- has been processed from our end with below details:

Inr 660 has been processed in wallet account since paid through wallet account originally.
Inr 1200 processed in bank account.

We hope your concern has been resolved. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care