MakeMyTrip India — Itinerary mentioned are not visited

Booking Id NL[protected] The holiday package for my family of four, discussed by MakeMyTrip is different from what was finally provided to me after the payment is made. The itinerary for which i paid is not visited. How is it possible. The tickets, pickup and drop points are different from what was promised to me. The return bus ticket is booked by MakeMyTrip from Munnar to cheenai and i am being dropped at Kochi. On enquiry I am asked to make my own arrangement to reach Munnar for boarding the return bus. The entire package for 3N including the bus return tickets were done by MakeMyTrip. Instead of booking the return ticket from Kochi to Cheenai, the ticket is booked from Munnar to Chennai but i am being dropped at Kochi only.