Date o getting email: June 29
Date travel: July 1, July 2 - Bangalore to Kochi
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Description of incident:
Was travelling between Kochin and Bangalore on July 1st week. Made all my bookings through MakeMyTrip. I had cancelled my ticket from Bangalore to Kochi. And booked a ticket for next day with family.
2 days before my travel got a misleading email from MakeMyTrip. MMT send me an email mentioning "Airline has cancelled my flight" which is not true. I was travelling, and this heading and content of email led to the misunderstanding that my travel with family from Bangalore to Kochi has been cancelled by airline. THIS FACTUALLY INCORRECT MESSAGE THAT AIRLINE CANCELLED MY FLIGHT resulted in our family booking another ticket for later date, and not travelling in correct date. A loss of 8000/- and airline marked us as no-show.
Worst experience with Make My Trip. Will use alternative flight booking options going forward.
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