| Address: | 560066 |
| Website: | makemytrip.com |
Bitter and worst experience of customer service by makemytrip.com
Last friday i chose makemytrip over other online services like yatra.com
And goibibo. Now i am totally regretting on this decision.
I had booked a resort for the new year's eve. I did book a room for
In ashok beach resort pondicherry.
After that i had to modify the date of the booking. I tried for
Almost 5-6 hrs to modify with all possible options.
Option1
To modify with the same hotel with different dates. This ended up in the internal server error
Option 2
To modify with some other hotel on a different date as on the changed date the particular hotel was booked fully.
This also ended up in the internal server error.
The message everytime i got was "there is some internal error. Please try again."
This was really disgusting as almost 5-6 hours was wasted doing this same thing.
The customer support was not at all helpful. The most disgusting part
Was that i had to wait for almost 2 hours to speak to the customer support executive.
The wait time in the beginning was 5 mins and after 3 mins it used to increase by 20 mins. This happened multiple times.
After that also there was no proper resolution given to my problem.
This has spoiled my whole new year weekend.
So guys think well before choosing makemytrip.com
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