[Resolved] MakeMyTrip India — my stay at chunda palace hotel on 25th august rs. 2259.00 fraudulently charged by mmt
K
Kalpjanu
from Mumbai, Maharashtra
I booked a room at chunda palace udaipur through mmt for 25th august 2019. Offer was showing 9457/-. I confirmed and nodded for 7000/- to be devoted from my wallet. Next screen was for balance payment of rs4716/- which should be rs 2457/- it was midnight of 23 rd august 2019 and i had no option but to click for same and ask for excess rs.2259/- as my 7000/- were on stake. I done so and while i asked excess rs 2259/- to be reversed and credited in my account ; management is denying citing the reasons that 9457/- offer may have got changed. This is fraud and i will report it to mr. Deep karla, consumer forum, rbi all other relevant agencies and media if not explained why delay to pay in excess money charged. Pl respond asap
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Mar 31, 2020
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2020
MakeMyTrip India Customer Care's response Dear Customer,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care
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