MakeMyTrip India — No refund given when app wasnt working for TDR option

I booked a train ticket from makemytrip which was RAC so I tried to raised tdr from the app but it dint work, then i tried cancelling that also dint work, it showed error message that please try after sometime, unable to connect to irctc site. I tried from 1pm to 3pm and 3:10 was my train, I also raised complaint that I am unable to do anything in app at around 1:30 and seeked help. I even called but auto caller dint allow to speak and gave same link again and again. Customer care called around 4:30 and said tdr can be filed only 30 min before train start and its been more than 1 hour and dint refund the amount. Seems like fraud to me. Clearly they dint allow me to do anything in the app, response time so late so that I dont have any options left. Never going to book anything from make my trip. Fraud app.