MakeMyTrip India — No refund received for a holiday package worth Rs.2,00,000

Address:

Bangalore

That my family booked the trip from 15th may 2023 to 21st May 2023 and paid Rs.1, 99, 816/-(Rupees One Lakh Ninety Nine Thousand Eight hundred Sixteen Only) which included flight charges. On 9th May, Makemytrip people called and told me that the flight booked is got cancelled and informed us to book the flight from our side. But we couldn’t find flight for the date it was booked, the rates were so high so we requested to makemytrip to arrange flight as promised or cancel the package. When I spoke to the flight incharge i.e GOAIR, quoting our PNR number and GOAIR informed me that the refund from their side is already issued to Makemytrip on 10th May itself. But till today We have not received any refund either air or land arrangements made by Makemytrip. Please be careful while making bookings with MakemyTrip. When I contacted Makemytrip several times but didn’t get any response. After waiting for the period of holiday package, I asked for the refund. Till we have not received the refund or any other assistance. It is an unfair practice from Makemytrip. Suffered mental and monetary harassment. Hereby I am claiming a refund of Rs.1, 99, 816/- (Rupees One Lakh Ninety Nine Thousand Eight Hundred Sixteen Only) at the earliest along with a compensation amount of Rs.30, 000/- (Rupees Thirty Thousand Only) as interest amount as our money is lying with you since April 20th 2023.