[Resolved]  MakeMyTrip India — Package amount modified after booking

Address:Ahmedabad, Gujarat, 380009
Website:www.makemytrip.com

While booking holiday package (Booking ID IN1701B0S3054072), one of make my trip members (Mohit Thakur) has confirmed me that package cost will be 80, 540/- INR including service tax increase which will effect from 21st Jan.

So I have paid INR 75, 525 on 21st Jan itself and the pending amount to be paid is 5, 015/- INR and due date is 19 Mar '17. As I have taken confirmation before booking package, how can package amount willed be changed(added 5K extra) after booking and that too without intimating me?

Same thing has happened already once before booking the package where package amount was changed. Now this is second time where change in package amount was happened.

I'm very much disappointed with their service and the way they gave response. Doing like this is not at all good for customers.
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Apr 17, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2017
MakeMyTrip India Customer Care's response
Dear Venkatesh,

Greeting from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

As discussed, we have shared details on your case with our concerned team and they will get back to you on priority. We will keep a regular follow up on this with our team to ensure that case is closed on priority. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care
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