MakeMyTrip India — Packaged booked but no flight was not available, no better customer support

Address: VIRAR

Makemytrip Booking ID NL[protected]
Dear Sir / Madam,

Its regarding our above Booking ID dated 09/03/2023 for our Honeymoon trip to Maldives from 15/05/2023 to 19/05/2023.

On 14/05/2023, we have received confirmation email from Makemytrip about our trip along with detailed itinerary and to do list.
When we reached Mumbai Airport today, to our shock, it had been informed by Air India authorities that Flight No. AI-267 (From Mumbai to Male) had been terminated.
Makemytrip never informed about the termination of Flight No. AI-267 and respective return Flight AI-268 (Male to Mumbai). Instead, you have sent us confirmation / reminder mail dated 14/05/2023 for our forthcoming trip.
It’s really unfortunate for us to spend our valuable time in travelling all the way to airport, at airport enquiring about our flight with Air India officials, later wasting our time trying to contact the booking in charge, who never responded.
Later, we spoke to your customer care executives, we had been given the choice of alternate flight for 16/05/2023 as well as early return flight on 19/052023 OR to cancel our booking.
Finally, we had to sacrifice our honeymoon by one day not intending to spoil anymore further.
You have hampered spoilt our honeymoon mood which is once in anyone’s lifetime. We were anxiously looking for our joyous trip. Moreover, instead of providing alternate arrangements, you have further hurt our sentiment.

In this regard, we seek explanation from Makemytrip on the following.

1. As per Air India officials, they have communicated to you regarding termination of flight. Why it had not been communicated to us by you in advance?
2. Why did you send email dated 14/05/2023 regarding confirmation of today’s trip?
3. Why there is no timely support from your end?
4. Instead of booking return trip on 20/05/2023 instead of 19/05/2023 due to the delay in our trip to Male by one day, why you are offering us shorter trip due to your fault?
We seek your reply immediately.

REGARDS

SUSHANT BARI
[protected]/[protected]