[Resolved]  MakeMyTrip India — Pathetic hotel and customer co-ordinator

Address:	Mumbai City, Maharashtra, 400066
Website:	Makemytrip.com

We planned our trip to mt.abu, udaipur and jaipur. Our booking id is IN1609B6S1850882. The road travel, hotel accomodation and unlimited breakfast was includee in the package. While moving from udaipur airport to mt.abu the driver included his bill in ours and asked us to pay for it. When we contacted the driver's vendor he said you pay for this time and ill explain the driver not to do this in future!!!
Further in each and every hotel we were always served the breakfast late, thus we ended up missing spots else covered the spots in hurry.
When we reached the hotel in jaipur named "grande residency" the hotel condition was pathetic. When asked to clean the room the hotel cleaners said its done by the morning cleaners so we wont clean it now. There were hair in the bathroom, the floors were untidy, there were some insects on the bed and bedsheets had some spots i dont know of what!!!
Next day we asked the customer co-ordinator to change our hotel as they were not cleaning the hotel, she asked us to find a hotel for ourself and move in to it. She said you have to pay for the new hotel you move in and ask the current hotel managers about the refund policy. She saif if we get refund will pay you otherwise we cant. Wheb we saw the price of the hotel it was Rs.850-900/day. Obviously the rooms were as per the standard of 800/day.
When I asked the customer co-ordinator about how can you give us such hotel she said we give hotels by seeing the review on internet.we do not actually go to the hotel and see!!! She asked us to find hotel for ourself, now we went to jaipur for seeing places and not searching hotels!!!
Now the worst part, since we missed few spots we asked the driver to take us to chowki dhani, he said to give rs.800 for the same. So we ended up paying money beyond the package.
Pathetic service and worst customer care.
Will neither choose makemytrip for travelling nor would I advise anyone.
Everything was disguisting.
The customer care also hanged up the call when we asked them to help us out.
Never never ever plan through makemytrip it will be a worst experince you have.