[Resolved] MakeMyTrip India — payment for booking id nf[protected]
C
Charu kant Singh
from Mumbai, Maharashtra
This booking was done while i was browsing to get the appropriate flight and i noticed as soon as i selected this flight it got booked on its owm without asking for otp on my saved card!!! Which is not acceptable as a customer it's like stealing someone's money just because the card was saved in the make my trip app!! Kindly take strict action as it is a cyber crime and refund my money!!! My money got wasted and my travel plans got skewd because of this malpractice!! When i called the customer support team they told me they will enquire the matter in 24 hours and revert to me but no one called ever!!! I was extremely dissapoimted later i again called customer care this time they could just kept telling my that they regret the inconveniences caused but can't do anything about it!!! I don't trust this app anymore i hope someone really do something about the frauds this company is doing.
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Mar 23, 2020
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2020
MakeMyTrip India Customer Care's response Dear Charu,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care
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