[Resolved]  MakeMyTrip India — refund for the cancelled flight

I had booked a direct flight from pune to frankfurt through make my trip just one day before. Details are below,
Pnr: pdtna2
E-ticket no.: 220-[protected]
From: pnq (Pune)
Departure time and date: 01:55 hrs, 31th may
Journey duration: 10 hr 20 mins
To: fra (Frankfurt)
Arival time and date: 08:45 hrs, 31th may)

Meanwhile, i had completed a web check-in and printed a boarding pass. When i was about to start to the airport from home, i realised that i had got one message regarding cancellation of flight with no information on alternate flight. It also appeared like a bulk message with no mention of make my trip or luftansa in the name or message.

To confirm, i tried calling luftansa customer care only to get to know that they don't work after 18:00. Then, i called make my trip and the agent (Avik or similar name), after checking with airlines told me that the flight has been cancelled. I expected this information from make my trip since every communication like ticket, travel itinerary is through mmt. Even money has be transferred to make my trip account before (Part of) it goes to the airlines. He als confessed that this information has not been provided from airlines which they should have provided. Ridiculous alternate fight was given where i had to spent many hours in delhi delaying my journey for more than 9 hours before i reach germany. During conversation, the agent was too rude and the call got cut many times from make my trip side. But obviously, he agreed on full refund becasue of cancellation of flight.

Since rs 35, 091 were stuck with make my trip for no reason, i requested for quick refund which was refused in the name of process (Which should also talk about providing timely information and taking responsibility without blaming airlines for everything). Finally, i had to book a fresh ticket from mumbai instead of pune unwillingly through again make my trip just to keep record of alternate flight booked by me because of cancelled flight.

It was too much stressful for me where i had to be calling mmt regarding my cancelled international flight when i was supposed to be travelling. The sight claims that the refund would be within 2 hours for cancellation of flight with fancy timer ticking. But it has been 17 days and i haven't got my reund back for the cancelled flight.