[Resolved] MakeMyTrip India — Refund hasn't been given for my flight trip cancelled by the airline

[email protected]

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600092
Website:	www.makemytrip.com

I have booked a two way flight ticket from Chennai to Madurai Sat 6th Aug 2016 and retun on Sun 7th Aug 2016 through MakeMy trip site. But this trip was cancelled by the Airpegasus. We got the information from Make My trip.

They also informed that, the money will be returned in 10 days. It happend in Aug 2016. I have called up many times the airline and everytime they say the money will be refunded in few days. Now, it is 2nd Mar 2017 and till now they havent refunded the amount.The booking id is NF[protected]. They also sent an email stating that Airpegasus havent paid them and they will be taking legal action. I called up Airpegasus and they confirmed that there is no amount due for MakeMytrip.

One thing am not clear, Even if Airpegasus havent paid them, I have used my credit card and paid to MakeMy trip.How can they hold my money in this regard.

I have also another 6 tickets through another site on the same flight. I have received the refund within 7 days.

MakeMyTrip is really cheating in this case as there is no real reason why they are not paying the customers.I have been using MakeMy trip for 6 years and really lost trust on them

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May 9, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

MakeMyTrip India Customer Care's response Dear [protected]@ymail.com,

Greetings from MakeMyTrip!!

This email is regarding the refund claim for your Air Pegasus flight.

We appreciate your note below. The current issue is not isolated to you but to many others who booked to fly on Air Pegasus through not only MakeMyTrip but other agencies including airline’s own website.

When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.

At this juncture, the airline has not refunded the due amount back to us and the entire industry is chasing Air Pegasus. We hope you will atleast appreciate that we don’t run the airline. The situation of Air Pegasus is well known to all o[censored]s. What I can assure you is that MakeMyTrip is not holding your money and never will. The moment we get this back from the airline we will start the refund process. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.

We are constantly asking the airline. We will begin refund the moment airline directs us to do so.

Request your patience under these force majeure conditions.

Regards
Team-MakeMyTripCare.

Mar 16, 2017

Updated by [email protected] Thanks for the response sir.

I have a basic question, i have made a payment from my bank account to you and you are responsible for our money. It is not Air Pegasus, as we made payment by trusting your services.

I have also booked my tickets(7 tickets, through makemytrip only one ticket) through another site on the same flight and i have received the refund within 7 days.

How you can give reasons to your customer that you have an issue with the airline and not paying the refund.

Your refund policy never say about the agreement between you and the airline and never talked about what will happen if the airline dont pay you back.

As a customer we only see MakeMyTrip as a relaiblity and you need to ensure the customers are paid as per your refund policy.We cant think what is happening between you and the airline, that is none of our business as a customer.

Kind regards,
Kannan

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Comments

Nilay Bagchi

from Bhubaneshwar, Odisha

I made ticket on 21 feb for the journey from kalkata to mumbai flight 6e 388 time 20:20 but you not send e ticket to my mail adress [protected]@gmail.com.Please send tcket to my mail adress immidiately.

MakeMyTrip India Customer Care's response, Mar 10, 2017

Verified Support

Dear Mr Bagchi,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Lynal Castelino

from Bengaluru, Karnataka

I booked flight tickets from Bangalore to Mangalore, same came with me also. It's been one year now.