MakeMyTrip India — Refund not credited & no response from co

Address:	560030
Website:	makemytrip.com

I had cancelled my flight with PNR YYQ4H, e-ticket number[protected] with Air India on 6th Nov. Flight was scheduled for 7th Nov. I had to cancel the flight just the day before the trip as suddenly one flight was rescheduled and due to which I was missing my connecting flight. Hence I had to cancel and immediately book another flight. I was assured of full refund by AirIndia during the time of cancellation as the cancellation was due to the airlines rescheduling the flight. But even after a month, I am yet to get my refund. First, you guys make me suffer like anything by suddenly rescheduling flight and without even bothering to inform ( I got to know on 6th Nov about the rescheduling of the flight only when I myself called up the Airlines for the flight status). I had to incur so much more cost cos of this as immediately I booked new tickets for 7th Nov. On top of that, here I am struggling to get my refund. I have been following up with makemytrip for the refund but there's no response, when I call Airindia, I am being told that I have to contact makymytrip only as I booked the tickets thru them. I contacted makymytrip n no of times. I sent them mail after mail, escalations after escalations and then I wrote to management. But I have never got a single response from them other than just the system generated auto reply acknowledging the receipt of my mails. Please let me know how and when do I get my refund. Regards, Alaka Das