Verified Support
Sep 28, 2016
MakeMyTrip India Customer Care's response Dear Mr. Kumar,
Greeting for the day!!!
We are sorry to read about the issue, In reference to your complaint regarding cancellation and refund, please check the break up for the cancellation penalty and refund amount:
The total Booking Amount is Inr 5150/-
Cancellation charges for Go-Air is Inr 2225/-
Cancellation charges for MMT is Inr 300/-
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Total Refund Applicable is Inr 2425/-
Also we apologise for the mail sent to you through automation regarding the cancellation mail, you have read the above words written in the mail. But if you check the little down it's clearly mentioned that:
It's clearly says that "The refund amount is indicative and the actual amount may vary.
Hence please note that it's an automated mail which was sent to you wrongly but after that you have received 2 mails stating the refund amount is INR 2425/- .
So the applicable refund is already processed in your account.
Kindly do let us know for any further clarification required for booking.
Awaiting for your response!!
Regards
Team-MakeMyTripCare.
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