MakeMyTrip India — Refund not initiated yet

Despite reaching out in mobile app, i wanted you to inform you that my amount deducted on a failed flight ticket is not yet refunded to me.Hence wanted you to guide me the procedure, what i can do next to get my hard earned 18000 rupees back. and in the app i have raised the query and about 24hrs they simply deleted the query after not responding to it.below attached some screenshot which act as a proof for the same incident
booking id :NF2KYGYJKOJJBCAH3084
upi reference id[protected]
date of money deducted 18TH OF MAY 2023