MakeMyTrip India — Refund of flight cancellation money during lockdown

Address:

Gurgoan, New Delhi

I booked flight tickets from makemytrip in November 2019 for travel in May 2020 but due to lock down flights were cancelled by goair airline. The booking id with makemytrip NF[protected]. I am following up from march 1, 2021 for my money refund. The airline also refunded money to makemytrip (the mail copy is attached below). After a followup i received a refund of 6483 against a full refund value 23052. I am trying to reach them but no mail support and in my MMT page they removed the history and over phone only IVRS is available and no one can be reached. I request to Please credit the balance amount to my card and confirm.

Regards
Gowrisankara rao
[protected]