[Resolved]  MakeMyTrip India — Refund policy for Ladakh package

Address:	560083
Website:	www.makemytrip.com

Dear Sir, We, me and my wife are regular traveler and use to travel in India and abroad through package tours or by alone. At the same time are are loyal customer of MMT and associated with MMT from 7 years. Recently we have booked a package from a famous travel agency Make My Trip to Leh and Ladakh. We have booked this packed on the month of 24th May 2016 and paid full amount on 11 Jun 2016. On 18 Jun 2016 I come to know that my wife has conceived and doctor advised us not to travel specially in hilly region. I called immediately on 18th Jun and informed about the issue and asked for change of travel location or refund. Initially they have not replied but after continuous follow up they have replied but they are not ready to refund anything. They told they do not have any policy of refund in case of any Pregnancy Emergencies. But the fact is till now they have not provided us any air ticket confirmation or any hotel confirmation. As per them they can provide only 2 days prior to travel. So my questions are:
1. Even-though i have informed about the refund on 18th Jun 2016 why MMT is not considering 15 days prior cancellation.
2. AS this is genuine emergency case, i have paid full amount 11 Jun, where as i come to know about pregnancy on 18th Jun why MMT is not considering the case of refund.
3. I requested for alternate locations also, as Ladakh is hilly region and high chances of miscarriage of pregnancy. But no one of MMT is ready to listen.
4. I am a loyal customer and future also want to associate with MMT but still they are overhearing customer voice.