[Resolved]  MakeMyTrip India — They are happy when they sell but not when they have to help customers

Address:	122016
Website:	www.makemytrip.com

If you make the mistake of buying air tickets through MakeMyTrip India you should know that you won't have any rights if you need to change or cancel your tickets. They will treat you as a number, not as a person. They will try to exploit your desperation.They will send you to complain to the airline and the airline will send you back to them! It is a nice scheme of washing their hands. And believe me, sooner or later in your life you'll have to cancel or change a date of a flight. They well know it and they know that even if it looks like they have nice campaigns they know that they will rob (yes, the word is rob!) your money through operations like cancelling or changing dates. And make their money that way! You'll be desperate because the amount they will ask you in order to change your date will be more (Ironically!) than if you do a fresh booking! And you ll be stucked with the money you ve already spent. I give you and example: I purchased two one way tickets for me and my wife for an amount of 42, 714 rupees. They sent me my e-ticket and there is mentioned that to chance the dates I would have to pay per ticket a penalty of 4608 rps to the airline and a penalty of 500 rupees to makemytrip.com. Nothing else is mentioned. When I called to change my tickets, they informed that I would have to pay these penaltys plus, guess what, what they call fare difference! And you know how much was the fare difference? 16000 rupees per ticket. I called them one week before the flight and I told them that I could change to a date in a bracket of 25 different days. But the answer: its always 16000! First they said that the high amount was because they had to do an upgrade of the seats because same letter was not available. I was surprised and asked if the same kind of seats was not available for any of the different days. The first two people I spoke to said no. But after insisting with them to check one of them admited that they had available seats of exactly the same letter but they could not give them to me and besides that the fare difference of 16000 was blocked in the system by Turkish Airlines (the airline company). The first excuse was no longer valid, now the excuse was blaming the airline. And they told me to call the airline. Of course the airline sent me back to them. I advice anyone to buy tickets directly in the airline companies. The agents in the middle just complicate things and they and the airlines use eachother to excuse themselves and have fun watching you dance in the middle. Makemytrip are just parasites.