[Resolved] MakeMyTrip India — Unprofessional refund process

vkai

Address:	110032
Website:	www.makemytrip.com

I have re-escalated this compliant after not getting any positive response to my earlier discussions with Makemytrip Kolkata and Gurgaon teams in 1st week of February'2017 while this refund is pending since 22 December'2016 when I cancelled booking after making it on 21 December. My Credit card was taken for reference and later charged while booking was made under "Pay at Hotel"

Now have send them both Visa refusal letter issued by the Spanish embassy in New Delhi with cancellation charges waived off email received from Makemytrip online portal itself. Have posted this compliant twice on their Support link but they have closed it without given a resolution to me (customer). This is how people being cheated on online portals and never not get timely response.

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May 9, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

MakeMyTrip India Customer Care's response Dear vkai,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Mar 10, 2017

Updated by vkai Booking ID NH2P[protected] was given in the compliant if you have checked properly [protected]@atithitravelservices.com

Apr 13, 2017

Updated by vkai Till date have not received any response from Makemytrip team, it is not a company it's a joke like Kajriwal in Delhi

May 04, 2017

Updated by vkai It's surprising till date have not received any reply from Makemytrip team, famous for its smooth refund process??