[Resolved] MakeMyTrip India — Website

Rama Teja

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400076
Website:	support.makemytrip.com/customersupports.aspx

Makemytrip customer service website is very slow. Not just slow, it doesn't even open. I've waited 3 hrs for it to open. I guess you guys don't want people to request for refunds? Initially I thought that you had a server issue. I tried it on different days and still the same. It's a cheap business tactic. I cancelled my tickets directly from the airlines and I can't request for refund as you won't let me access the cancellation page.
Better fix it, such bad experience.
Here's my email id. ramateja.[protected]@gmail.com

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Jan 10, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

MakeMyTrip India Customer Care's response Dear Rama Teja

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that the flight was cancelled by the airline and passenger has got this booking cancelled by them on 29-Oct-16. But, refund was still pending to be processed from our end as due to some technical error, customer was unable to raise any refund request on our website. Now, as checked on 5-Nov cancellation was raised on our website with an option, flight not operational and a refund of Inr 1731/- has been processed from our end.

Please be advised that this is a case of flight cancellation where we receive full refund from airline but refund processed from our end is less by Inr 250/-. Total amount paid by customer is Inr 1981/- however, refund processed for Inr 1731/- only. We have sent this to our concerned team to process balance refund of Inr 250/- and the same will get processed within 1-2 days from our end./

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Dec 03, 2016

MakeMyTrip India Customer Care's response Dear ramkr74

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care