Feb 02, 2017
Updated by Sarika11 Hello
Greivance : Overcharge for VISTAARA Tickets booked via Make My Trips:
Details of my booking done on 14th Jan 2017 are as under:
No of Pax: 6 Route:BOM-DEL-BOM : Mum Dep: 23Feb 2017 & Return 26th Feb 2017
Booking done for 6 ticket when screen was showing rates as RS 2776/ Ticket but booking done as follows
2 Tickets charged @ Rs 2776 ( as shown on the screen)
4 Tickets charged @ Rs 5630 ( Changed at backend without any warning/ POPUP information to me)
When contacted Make My Trips, they admit it is technical error but refuse to provide a refund. Since the Revenue is for VISTAARA, request you to liase with Make My trips and arrange for a refund, for the overcharge which is due to no fault of mine.
Make my trip booking ID NF[protected]
I spoke to Miss Divya Sethi, Sunil Kumar, Jasmeet Kondal, and Bhrat Tiwari from Make my Trips and my complaint number is Reference ID:[[protected]]_
Thanks in advance for your speedy action.
Sarika Suryawanshi
Verified Support
Feb 08, 2017
MakeMyTrip India Customer Care's response Dear Sarika11,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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