[Resolved]  MakeMyTrip India — wrong refund amount on zero cancellation charges and discount

My complaint id with mmt is[protected]. I have booked a flight from mumbai to kolkata along with cancellation insurance.

1. There was no terms where maximum 2500 refund was written, which their team is saying has recently been changed to full waiver after my booking date. So, instead of refunding me full, they would like me to refund only 2500 and not 2950.

2. Their team is not at all understanding basic maths calculation of instant discount. First, they are initiating calculation from my paid amount (Total - discount) and again deducting discount of 1000, making the deduction twice. Really pissed off with substandard policy and helpdesk.
Please check the screenshot with wrong addition and subtraction and only waving off[protected]*2 tickets) instead of 5900.
I have become so helpless by this fraudulent and immature help desk, with no phone number to call.