[Resolved]  MakeMyTrip — Non providing committed amenities and pathetic customer support and after sale service

Address:

Darjeeling, West Bengal

Hi, i had booked a hotel via makemytrip on 20th february 2014 for hotel broadway annexe in darjeeling for 21.2.2014 till 24.02.2014. the booking i.d is "IN1402B5S097501". I have paid INR"2673/-" I went to the hotel and found that the mentioned and committed amenitites were not provided to me in the hotel and the makemytrip website shoed wrong nformation about the amenities of the hotel which their executive manik roda also confirmed that i will get a room heater which is included in the price but the hotel people were charging extra for it. since then i had a word with 3 senior executives of makemytrip and all of them accepted their mistakes.they even refused that the amenities are not mentioned in the site for which i had a screenshot and they do have a moneyback guarantee policy if the amenities mentioned are not provided to the customer. Now every three days they are sending me mails just to ask for more days to investigate and it has been around 15 days since i have been sending them mails and calling them. they committed me when i was in darjeeling thaat they will call me but noone ever called me up. they are just sending apology mails every other day to me.they are telling me since 22nd february that their BDM and their nodal and escalation team knows about it but no one gets back to me with a resolution. i got a mail 5 days ago which said that i will get a resolution by 4th march but yesterday i got another mail asking for 3 more days and i replied that i will file a complaint but noone is replying me since then. I have all there e mails where they have accepted their mistake and they do have accepted it on phone calls as well whose details i have given to make my trip long time back.though the amenities were available in the hotel but we did not got them. The company has a full refund policy if the amenities mentioned in the website are not provided in the hotel. I want each and every penny back and also a compensation for ruining my trip and for not providing any after sale service and harrasing a customer by providing faulty information and deceiving customer even for customer support.