MakeMyTrip Travel Agency — Customer contact details not provided to air india

Brajmohan78

from Thiruvananthapuram, Kerala

Address:	122016
Website:	www.makemytrip.com

I Brajmohan sharma booking id NW[protected]. I had flight AI 549 chennai to port blair scheduled on 03 Nov 2015 at 5:00 hrs. But it was rescheduled at 9:30 hrs. I did not get any information. When I reached to chennai airport and enquired at ticket counter, they told, we are not provided with any contact detail by make mytrip. This caused me lot of inconvenience. I could not sleep whole night and had to wait at airport for this long time. Please take up my problem with higher authority, so appropriate action can be initiated. I hereby attached the print out showing customer contact information missing.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Verified Support

Dear Brajmohan78,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, we understand due to flight rescheduled by the airlines you faced inconvenience as correct information was not being updated on PNR, hence we are accepting your feedback as we would be taking necessary action to avoid such scenarios further.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care