[Resolved] MakeMyTrip Travel Agency — Non - refund of hotel booking charge | |||
I had booked at Hotel Coorg -O-FARM for 2 Nights (Nov 12 and Nov 13 2015). When I reached the hotel, the hotel manager ( Mr Alamanda Rakesh [protected]) informed me that the Make my trip has not informed them of the bookings, hence there is no booking in my name. Since the hotel rooms were available for one day, they permitted me to stay on Nov 12th 2015 and i was asked to look for alternate accommodation on the following day. When i contacted Make my trip, they insisted that they had made proper communication about my booking to the hotel. The hotel manager said that if MMT pays for 2 days, he would refund me the amount for one day . However MMT double crossed both of the parties by not paying the specified amount. I have raised the issue and escalated it also but still there is no response from MMT. Request you to kindly help in resolving the same Was this information helpful? | |||
Jan 29, 2016 Complaint marked as Resolved the customer care team from make-my trip called me and acknowledged for the lapses in service offered to initiate refund MakeMyTrip India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear bala_chn
We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.
Warm regards
Team-MakeMyTrip Care
We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.
Warm regards
Team-MakeMyTrip Care
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
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Team-MakeMyTrip Care