[Resolved] MakeMyTrip.com — Air ticket booking refund not credited despite several follow up | |||
I've booked Air ticket for Mumbai- Delhi - Kabul route through Makemytrip.com on 19th january 2015 & paid INR 21, 097 (Booking ID NN[protected]. The payment was made through Bank Of India (Payment reference No.[protected]. However, I've never received any e-tickets from them. On further enquiry, it is informed by Makemytrip team that they could able to book only Mumbai - Delhi route through GoAIR & had not received PNR from Safi Airways for Delhi-Kabul Route. On rigorous pursuasion, makemytrip team agreed to refund me full amount of INR 21, 097/-. On 6th February 2015, I've received an amount of INR 5, 016/- only. Thereafter, I've raised complaint to them through their website complaint mechanism & followed up the matter several times. But, there was no result. Then, I've also escalated the matter to their Management for refund of balance amount of INR 16, 081/-. So far till date, I've not receive the balance refund amount of INR 16, 081/-. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear sangeeta_ketan1103,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
As advised, we have validated your case with our concerned team and found that refund for INR 16081.00 has been initiated from our end on 26-Jun-15 and we hope that same has been credited to your account accordingly. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us,
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
As advised, we have validated your case with our concerned team and found that refund for INR 16081.00 has been initiated from our end on 26-Jun-15 and we hope that same has been credited to your account accordingly. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us,
Assuring you best of our services.
Team-MakeMyTrip Care
39%
Complaints
8077
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care