[Resolved] MakeMyTrip.com — Bus Ticket - Refund not received | |||
I tried to Book Bus Ticket from Mumbai to Jalgaon for 25-Dec-14. The amount is debited from my CC account but ticket was not confirmed. I had discussed with same issue with MMT Customer Care Officer, She had informed that though the amount was debited, the ticket is not confirmed hence make new booking. The amount of non-completed transaction (NU[protected]) will be credited to my account within 48 hours. Till 10-Jan-2015, the amount is not credited to my account. I have sent 6-7 mail, called 5-6 times to customer caer and also raised 8 complaints through my make my trip account. All complaints are closed without any refund / discussion with me. When called to customer care, the officer is asking me to submit my CC statement to prove that amount has been debited and not credit to my account. This is very painful experience with make my trip. I want to understand when will my amount get credited to my account? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Sir/ Madam,
Thank you for the response though it is tooooo delayed.
As per your POLICY, customer should be refunded failed transaction amount within 72 hours. But after 8-10 mails + 3-4 escalations and 10-12 telephone calls, the processes is initiated on 12-Jan-15 (The transaction failed happened on 25-Dec-14). That means almost more than 3 weeks.
Are you going to pay interest for this period? Else I will book a ticket on credit and will pay the amount after month. Hope this will be ok with you.
Please respond back and do not ignore the mail.
Thanks and regs
Thank you for the response though it is tooooo delayed.
As per your POLICY, customer should be refunded failed transaction amount within 72 hours. But after 8-10 mails + 3-4 escalations and 10-12 telephone calls, the processes is initiated on 12-Jan-15 (The transaction failed happened on 25-Dec-14). That means almost more than 3 weeks.
Are you going to pay interest for this period? Else I will book a ticket on credit and will pay the amount after month. Hope this will be ok with you.
Please respond back and do not ignore the mail.
Thanks and regs
Dear SURESH BORAIAH,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with your accounts team and found that refund for INR 15185.00 with RRN#[protected] has been initiated from our end on 24-Jan-15 and same should reflect in your account as per your bank processing cycle.
Please note that your tickets were exchanged by the airline, so we could not claim refund directly on your tickets in the system. We had to raise refund request from our end under RA#[protected]. This RA was approved by airline on 24-Jan-15 and that is when we have initiated this refund. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with your accounts team and found that refund for INR 15185.00 with RRN#[protected] has been initiated from our end on 24-Jan-15 and same should reflect in your account as per your bank processing cycle.
Please note that your tickets were exchanged by the airline, so we could not claim refund directly on your tickets in the system. We had to raise refund request from our end under RA#[protected]. This RA was approved by airline on 24-Jan-15 and that is when we have initiated this refund. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our accounts team and found that refund for INR 495.00 has been initiated from our end on 12-Jan-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care