[Resolved] MakeMyTrip.com — Cancelled ticket cost not refunded even after 18 months. | |
I had booked a flight from Chennai to Andaman for travelling on march 2013 through Kingfisher airlines, unfortunately the flights were cancelled but the amount Rs 20, 000 is not yet credited into my account. there is no proper response from the customer care.
My Trip id is NF[protected]
Please let me know the next steps i should take regarding this. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |
 11 Comments | |
Comments
Dear Customer,
This e-mail is in the reference to your complaint on forum. Please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount.
We are seeking your approval to issuing the vouchers against the refund of Kingfisher Airlines. Though we have not received the money from Kingfisher but, being a Customer Oriented Company we value your business with us & always try to help you in all possible ways. Henceforth, we are issuing the vouchers (NF[protected] INR 21916.00 ) to our valued customers so that they can avail them for their future trips with us.
Further, we am writing you to provide more clarification on the T&Cs to redeeming the vouchers as mentioned below :
• These vouchers shall be valid till one year from the date of issuance.
• These vouchers can be redeemed against any booking with MakeMyTrip (MMT) except Rail, Car & Bus. International hotels cannot be booked with the voucher.
• Please note that the said vouchers shall be valid on online bookings only. For domestic/International packages you need to book it offline with MakeMyTrip
• Please note they cannot be clubbed with any other voucher or offer of MakeMyTrip for a single booking.
• The vouchers cannot be exchanged for cash, and has to be redeemed against tour bookings.
• The vouchers shall not be valid for partial redemption.
• MMT service charge, if any, is to be borne by the customer.
• The vouchers can be used only once i.e. if booking gets cancelled then you cannot claim the voucher or voucher amount back.
• No claim arising from loss or misuse of voucher shall be maintainable against MMT.
We have tried calling you on the listed phone number but could not get a response. Kindly reply with your acceptance so that we can do the needful accordingly
Assuring you best of our services.
Team-MakeMyTrip Care
This e-mail is in the reference to your complaint on forum. Please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount.
We are seeking your approval to issuing the vouchers against the refund of Kingfisher Airlines. Though we have not received the money from Kingfisher but, being a Customer Oriented Company we value your business with us & always try to help you in all possible ways. Henceforth, we are issuing the vouchers (NF[protected] INR 21916.00 ) to our valued customers so that they can avail them for their future trips with us.
Further, we am writing you to provide more clarification on the T&Cs to redeeming the vouchers as mentioned below :
• These vouchers shall be valid till one year from the date of issuance.
• These vouchers can be redeemed against any booking with MakeMyTrip (MMT) except Rail, Car & Bus. International hotels cannot be booked with the voucher.
• Please note that the said vouchers shall be valid on online bookings only. For domestic/International packages you need to book it offline with MakeMyTrip
• Please note they cannot be clubbed with any other voucher or offer of MakeMyTrip for a single booking.
• The vouchers cannot be exchanged for cash, and has to be redeemed against tour bookings.
• The vouchers shall not be valid for partial redemption.
• MMT service charge, if any, is to be borne by the customer.
• The vouchers can be used only once i.e. if booking gets cancelled then you cannot claim the voucher or voucher amount back.
• No claim arising from loss or misuse of voucher shall be maintainable against MMT.
We have tried calling you on the listed phone number but could not get a response. Kindly reply with your acceptance so that we can do the needful accordingly
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Rufaina
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
Dear Rufaina,
In reference to your complaint on forum, please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount.
We are seeking your approval to issuing the vouchers against the refund of Kingfisher Airlines. Though we have not received the money from Kingfisher but, being a Customer Oriented Company we value your business with us & always try to help you in all possible ways. Henceforth, we are issuing the vouchers (NF[protected] INR 21916.00 ) to our valued customers so that they can avail them for their future trips with us.
Further, we am writing you to provide more clarification on the T&Cs to redeeming the vouchers as mentioned below :
These vouchers shall be valid till one year from the date of issuance.
These vouchers can be redeemed against any booking with MakeMyTrip (MMT) except Rail, Car & Bus. International hotels cannot be booked with the voucher.
Please note that the said vouchers shall be valid on online bookings only. For domestic/International packages you need to book it offline with MakeMyTrip
Please note they cannot be clubbed with any other voucher or offer of MakeMyTrip for a single booking.
The vouchers cannot be exchanged for cash, and has to be redeemed against tour bookings.
The vouchers shall not be valid for partial redemption.
MMT service charge, if any, is to be borne by the customer.
The vouchers can be used only once i.e. if booking gets cancelled then you cannot claim the voucher or voucher amount back.
No claim arising from loss or misuse of voucher shall be maintainable against MMT.
We have tried calling you on the listed phone number but could not get a response. Kindly reply with your acceptance so that we can do the needful accordingly
Assuring you best of our services.
Team-MakeMyTrip Care
In reference to your complaint on forum, please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount.
We are seeking your approval to issuing the vouchers against the refund of Kingfisher Airlines. Though we have not received the money from Kingfisher but, being a Customer Oriented Company we value your business with us & always try to help you in all possible ways. Henceforth, we are issuing the vouchers (NF[protected] INR 21916.00 ) to our valued customers so that they can avail them for their future trips with us.
Further, we am writing you to provide more clarification on the T&Cs to redeeming the vouchers as mentioned below :
These vouchers shall be valid till one year from the date of issuance.
These vouchers can be redeemed against any booking with MakeMyTrip (MMT) except Rail, Car & Bus. International hotels cannot be booked with the voucher.
Please note that the said vouchers shall be valid on online bookings only. For domestic/International packages you need to book it offline with MakeMyTrip
Please note they cannot be clubbed with any other voucher or offer of MakeMyTrip for a single booking.
The vouchers cannot be exchanged for cash, and has to be redeemed against tour bookings.
The vouchers shall not be valid for partial redemption.
MMT service charge, if any, is to be borne by the customer.
The vouchers can be used only once i.e. if booking gets cancelled then you cannot claim the voucher or voucher amount back.
No claim arising from loss or misuse of voucher shall be maintainable against MMT.
We have tried calling you on the listed phone number but could not get a response. Kindly reply with your acceptance so that we can do the needful accordingly
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Rufaina
Greetings from MakeMyTrip,
We have tried calling you on the listed phone number but there was no response. Please note that we have not received any refund from kingfisher Airline against your tickets, , however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount. We have sent you a details email with voucher T&C on the listed email ID . Please go through that email and give us your go ahead, so that we can issue this voucher accordingly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
Greetings from MakeMyTrip,
We have tried calling you on the listed phone number but there was no response. Please note that we have not received any refund from kingfisher Airline against your tickets, , however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount. We have sent you a details email with voucher T&C on the listed email ID . Please go through that email and give us your go ahead, so that we can issue this voucher accordingly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
Dear Rufaina,
Greetings from MakeMyTrip,
In reference to your complaint we have tried calling you on the listed phone number but there was no response. Please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with MakeMyTrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount. We have sent you a detailed email on the listed email ID with voucher T&C. Please give us your go ahead, so that we can issue these vouchers accordingly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
Greetings from MakeMyTrip,
In reference to your complaint we have tried calling you on the listed phone number but there was no response. Please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with MakeMyTrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount. We have sent you a detailed email on the listed email ID with voucher T&C. Please give us your go ahead, so that we can issue these vouchers accordingly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
Hi Team,
Thanks for taking up my request. My suggestion is that half of the amount spent can be refunded as cash and rest of the
amount can be given as voucher for making use of any trip through makemytrip.com.
I have always valued my relationship with make my trip and I hope to get this issue resolved at the earliest.
Thanks.
Thanks for taking up my request. My suggestion is that half of the amount spent can be refunded as cash and rest of the
amount can be given as voucher for making use of any trip through makemytrip.com.
I have always valued my relationship with make my trip and I hope to get this issue resolved at the earliest.
Thanks.
Hi Team,
Thanks for the response.
Can you please provide two vouchers as you said at your earliest. One for Rs 9000 and the remaining for the rest of the total amount from (Rs 21916) ?
I need to book the tickets urgently. Please do the needful .
Thanks
Thanks for the response.
Can you please provide two vouchers as you said at your earliest. One for Rs 9000 and the remaining for the rest of the total amount from (Rs 21916) ?
I need to book the tickets urgently. Please do the needful .
Thanks
Hi Team,
Thanks for all your effort in providing a very good customer relationship. Yes I have received the vouchers for the amount. Thank you for you support.
I have been using makemytrip for all my flight travels and would do so in the future too, henceforth would also recommend makemytrip to my friends as well .
Thank you
Thanks for all your effort in providing a very good customer relationship. Yes I have received the vouchers for the amount. Thank you for you support.
I have been using makemytrip for all my flight travels and would do so in the future too, henceforth would also recommend makemytrip to my friends as well .
Thank you
regarding refund
Gurgaon (Head Office) MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Dear amit1988
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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This e-mail is in the reference to your complaint on forum. Please note that we have not received any refund from kingfisher Airline against your tickets, however at this point in time we can offer you a flight vouchers with equivalent value of the amount which you had paid towards your tickets and you can redeem them with Makemytrip. Please also note that original cost of the tickets which you have paid is INR 20916.00 and we will issue voucher for that amount.
We are seeking your approval to issuing the vouchers against the refund of Kingfisher Airlines. Though we have not received the money from Kingfisher but, being a Customer Oriented Company we value your business with us & always try to help you in all possible ways. Henceforth, we are issuing the vouchers (NF[protected] INR 21916.00 ) to our valued customers so that they can avail them for their future trips with us.
Further, I am writing you to provide more clarification on the T&Cs to redeeming the vouchers as mentioned below :
• These vouchers shall be valid till one year from the date of issuance.
• These vouchers can be redeemed against any booking with MakeMyTrip (MMT) except Rail, Car & Bus. International hotels cannot be booked with the voucher.
• Please note that the said vouchers shall be valid on online bookings only. For domestic/International packages you need to book it offline with MakeMyTrip
• Please note they cannot be clubbed with any other voucher or offer of MakeMyTrip for a single booking.
• The vouchers cannot be exchanged for cash, and has to be redeemed against tour bookings.
• The vouchers shall not be valid for partial redemption.
• MMT service charge, if any, is to be borne by the customer.
• The vouchers can be used only once i.e. if booking gets cancelled then you cannot claim the voucher or voucher amount back.
• No claim arising from loss or misuse of voucher shall be maintainable against MMT.
We have tried calling you on the listed phone number but could not get a response. Kindly reply with your acceptance so that we can do the needful accordingly
Assuring you best of our services.
Team-MakeMyTrip Care