MakeMyTrip.com — Change of tickets not done by Makemytrip

Address:

Bangalore, Karnataka

I had a booking made at Makemytrip website to travel to Italy (Rome) from Bangalore on 20th of February (return on 1st March). However, I changed my booking on 17th of February (3 days before travel) to 29th May (return on 7th June). This was confirmed with a payment confirmation at Makemytrip website while making the changes with an agent (I don't remember his name). I received an email from [protected]@amadeus.com confirming my new travel dates, which I received immediately after the changes were made i.e. 17 Feb 2015. I was awaiting my new travel ticket confirmation from Makemytrip which did not come. On 25th Feb, I received an email from one Mr. Jatin Kumar (Via email ID [protected]@makemytrip.com) telling he was trying to get in touch with me. I tried calling Makemytrip[protected] numerous times and no one was able to help. They kept forwarding my call giving some excuse or other. After 2 hours of tracking via same number, I was told that I will get a response in 24 Hours. On 26th feb, another staff of Makemytrip called and said my ticket was not booked. He gave some vague reason and said that he has to book it again. When I told him for the same dates i.e. 29th May 2015 for Bangalore to Rome (Via Abu Dhabi), he said there were no seats available. I did a parallel search on makemytrip website and I was getting tickets on the same flight. He did not get me tickets for any day in the close vicinity of that date as well and all this while, i was getting confirmation of tickets on makemytrip website. He said he will get back and hung up the phone. I suspect some foul play and is a cover-up for not making my booking and not willing to replace the same booking. I send Makemytrip an email explaining the same. It has been 5 days and they have not bothered to respond. Any calls made to makemytrip ends up with some untrained staff member connecting to another untrained staff and then the call just gets disconnected. Their complains and feedback page doesn't work either. When I type all the details and submit, it says "Unable to submit, try again". I expect a clear response as I have spend a lot of money for this ticket and a new booking for the said dates as soon as possible.