MakeMyTrip.com — Complaint against Vikash

Hi,

Please call me on [protected]

This mail is in regards to the complaint for an agent Vikash who gave a false commitment. i was been told that i will be getting the Double bed room however when i reach Hotel i was been told by the hotel management that we have a booking of twin sharing room for you after which i acted upon and spoke to the hotel management stating it cannot be because i has booked the double bed room.
After which i called back Vikash who did my booking from the hotel itself however vikash did nothing for me and just made me fool over there that he will call me back however no call back was received by him.Hotel management also spoke to him and asked him who gave you the booking for double bed since we were closed on for booking of double bed after which vikash replied he spoke to someone in hotel only however hotel people said there is no one by the name which vikash was telling. Vikash was absolutely hiding him self from this episode as i kept on calling him on his direct extension which he provided me [protected] at the time of booking and the no one picked up the call. vikash spoke to me just once and asked me to check in the same room which was twin sharing he said he cant do anything as if now. i told him specifically while booking that i do not want the twin sharing bed room and he gave a false commitment that it will be a double bed room only. i called on the number numerous time from 2 pm till 5 pm however he kept on avoiding my calls also one of the peon picked said he is on lunch break, i requested that person please ask vikash to call back when he is back from lunch however i never recieved call back and i kept on waiting
I would like to receive a call back from one of your highest level so that i can share my feedback i really want the compensation of this hassle which i faced in jaipur
i received 1 call back on sunday from himanshu gave the reference number i would like to know that status of that call as well
ref id :[protected]