MakeMyTrip.com — denial of hotel rooms in munnar after paying full in advance and getting their confirmation mail (makemytrip complaint Reference ID:[[protected]])

Address:

Bangalore, Karnataka

We have planned a family holiday to Munnar where we have booked three rooms on 21/01/2015, on makemytrip.com (makemytrip complaint Reference ID:[[protected]]), with the travel plan dated 24/01/2015 and we have received E Mail confirmation for hotel Poopada Resort in Munnar. We have arranged for our traveling accordingly with 6 people and 2 infants from Bangalore on 23rd Night by hiring a car through Book Cab.com. What was horrifying when we reached the resort we have been told that there is no such booking in our name and we have been asked to consult make my trip executives for further queries. We with two infants and 6 tired people started calling make my trip executives, asking, requesting rather pleading to let us know about our rooms but every time some new executive have spoken to us and asking for sometime to get the issues heard and resolved. It has taken from 1pm to 4.30, but our problem was not attended hence unresolved. Every time we are being told that we are looking for an alternate which was never been told to us.The last time we have spoken to one executive named Pooja, with a commitment to get back to us in 10 minutes after speaking to the MD of Poopada which is still not been made. At last we have no option left we have started our search for a location to stay which finally ends at a very high cost . In our search of hotel we have wasted our one precious day resulting in extending our stay at Munnar at one more day, hence we have to pay double the cost to our cab service provider. Such type of indifference towards there customers from so called esteemed service provider like make my trip is unpardonable and uncalled for. Would request for the earliest redressel of my issue which includes the refund of my booking amount and the extra amount i have to incur due to the services of make my trip.