[Resolved]  MakeMyTrip.com — Employee Impolite - Turkey Delight Package

Hi Sir/Madam, This is to bring to the information and knowledge of Make My Trip management, I was communicating with one of your employee from the holiday tour department name Ms. Poonam Singh for Turkey delight package from few weeks and she offered a package of AED 10697 for couple and child as attached file 1(till yesterday price on your web showing AED 3999/person), and had ask for discount and she manage to offer me AED 150 cash discount and AED 250 travel voucher and then informed her that I will renew the passport for my kid and waiting for additional discount to round up to AED 10, 000 . she has done her best to assist me. After the renewal of the passport I spoke to her and ask her to send the final offer with discounts but she surprise me with the different price offer (AED 12497)as attached in file 2. It would be okay and fair to me if she has inform or given validity of the quote which is not the case and I was under the impression that she will come up with better offer . The above is still not the case and something new I found from the team, I call your office and then other employee picked the call name Mr. Nitin and I was requesting him to transfer the call to Poonam to speak on the quote and he pretend or may be .. I don’t know, he said I am the manager and told the price offered to you is the final price and the way he was talking to me very rudely, impolite and un professional where I am very upset o see how a person can represent make my trip and keep the customer happy or at least satisfy with the services. And then you say your slogan Customer Satisfaction :Superior customer service, 24x7 Dedicated helpline and over 5 million delighted customers & still growing. The above is not to complaint against him but to bring to your attention and such things should not be repeated again . I expect to hear from any senior official to get in touch for the above sensitive issue. Thank you Imran Shah +[protected]