MakeMyTrip.com — I am not getting proper reponse and answer for my complaint

Address:

Coimbatore, Tamil Nadu

Dear Sir, I was trying to book flight ticket through Makemytrip from Bagdogra to Coimbatore for 3rd August 2014. Payment Rs.12008.00 has been debited from my account, but I have not received any ticket from Makemytrip. I approached customer care department of Makemytrip, They said that my amount Rs.12208.00 held up in payment gateway due to some error, As per their commitment I have not received any payment. I tried to talk their customer care many times but no response.