MakeMyTrip.com — Is cheating consumers and nobody is taking any action against them | |||
Makemytrip is cheating by taking payment and then confirming booking has failed. Refund would take 3-14 days and their service centre does not answer calls and keeps you waiting for nearly an hour. And then when you complete the online complaint form, you get a message “oops we are facing some difficulties”. But still nobody calls you even though they have a faulty system. My question is all over the world online booking works like this. You go online and search for your flight schedule. When you find the right one, you select “book” and then you are informed that you have a temporary booking and now you can make your payment. You are then taken to a payment page and you enter your credit card or other information and your payment goes through and then subsequently you get your eticket. But the makemytrip system is this: (1) you select the flight schedule and then select book (2) you are taken to the payment page and you give your credit card information and your payment goes through (3) then for some unknown reason, if you get a message that your booking is not confirmed and your payment will be refunded, then starts the nightmare (4) you call up the number given online and nobody answers for over an hour. (5) you call again and again and you go through the circle of options but nobody comes online. (6) so you get frustrated and go to the complaints page. You complete all your details and select submit and lo and behold, you get the dreaded message “…oops we are facing some difficulties…” and your complaint does not go through. This is the horror story about makemytrip. What are your options? Do you make another booking, again make a payment and hope your booking is successful? Can you take that chance? What if you get the same message? So, then how do you travel? Has any government agency or law enforcement looked into this scam of makemytrip.com? Was this information helpful? | |||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Here are my responses to your queries:
Booking ID: NF[protected]
- Email address used at the time of booking : [protected]@gmail.com.
I understand that you have many complaints similar to mine and MMT has no intention to change their system to fix the problem.
The facts still remain:
(1) Money was illegally taken out from my credit card account BEFORE my ticket was confirmed.
(2) A Refund was thereafter processed, but, it takes 3 to 14 days for the money to come back into my account. You are well aware about this delay in money going back into the customer's account and yet you have deliberately not introduced a system that prevents innocent money coming out from a customer's account BEFORE the ticket is confirmed.
(3) This is premeditated FRAUD by MMT intentionally taking money before providing the service.
(4) When such a big amount is taken from a customer's account, how do you expect the customer to make another booking with the risk of again loosing another big amount? Have you considered this obvious possibility?
(5) What happens when there is an emergency and a person has to travel on the dates booked through MMT and for which he has paid MMT but the booking is not confirmed by MMT but available from another source but he has no more money to pay the other source again as MMT has already taken his money illegally? I am sure the courts will give due cognizance to this grave anomaly in your system and will award sufficient punitive damages for the grave inconvenience, upset health and pain and suffering by the customer due to the mis-management by MMT.
In view of the above, I am seeking a fair compensation for the pain and suffering meted out to me by MMT.
Please do not delay the inevitable by sending me the same stereotype excuse template again and again which is more of a harassment and I do not accept.
Thank you for your understanding of the gravity of the situation.
Booking ID: NF[protected]
- Email address used at the time of booking : [protected]@gmail.com.
I understand that you have many complaints similar to mine and MMT has no intention to change their system to fix the problem.
The facts still remain:
(1) Money was illegally taken out from my credit card account BEFORE my ticket was confirmed.
(2) A Refund was thereafter processed, but, it takes 3 to 14 days for the money to come back into my account. You are well aware about this delay in money going back into the customer's account and yet you have deliberately not introduced a system that prevents innocent money coming out from a customer's account BEFORE the ticket is confirmed.
(3) This is premeditated FRAUD by MMT intentionally taking money before providing the service.
(4) When such a big amount is taken from a customer's account, how do you expect the customer to make another booking with the risk of again loosing another big amount? Have you considered this obvious possibility?
(5) What happens when there is an emergency and a person has to travel on the dates booked through MMT and for which he has paid MMT but the booking is not confirmed by MMT but available from another source but he has no more money to pay the other source again as MMT has already taken his money illegally? I am sure the courts will give due cognizance to this grave anomaly in your system and will award sufficient punitive damages for the grave inconvenience, upset health and pain and suffering by the customer due to the mis-management by MMT.
In view of the above, I am seeking a fair compensation for the pain and suffering meted out to me by MMT.
Please do not delay the inevitable by sending me the same stereotype excuse template again and again which is more of a harassment and I do not accept.
Thank you for your understanding of the gravity of the situation.
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+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care