MakeMyTrip.com — Money deducted for failed transaction, never refunded | |||||
[protected]@gmail.com on makemytrip i have tried to book a ticket on 7th october for the spicjet flight for 26 Oct, 08:15 hrs Mumbai (BOM) to 26 Oct, 10:10 hrs Bangalore (BLR) first time booking failed at 3:20 PM on 7th october for this booking wallet balance deducted + Rs 4102 deducted from andhra bank account (screen shot of the statement attached) wallet balance credited back and but not the bank amount 2nd Time: booking succesful at 3:43 PM for the same sector wallet balance deducted+ 4102 amount deducted from my State bank debit card ending with 6473 (bank account statement attached) i have sent several emails to the makemytrip team but they are saying booking was successful (it was successful second time only), i am not getting any proper reply from makemytrip i have also requested to check the payment with payment processor if they have received it or else please provide me the payment processor name so that i can contact them no satisfactory reply till now Was this information helpful? | |||||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||||
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. As discussed further, please note that on our system three payment attempts were being made out of which we have received payment only for one time on your confirmed Booking ID: NF[protected] and rest two other payment attempts we have not received any charge. Once again we request you to kindly reach to your bank to track this amount or alternatively kindly mail us the bank statement for previous two months.
Assuring you best of our services.
Team-MakeMyTrip Care