MakeMyTrip.com — not refunding my money despite failure to provide me Hotel

Address:

Dehradun, Uttarakhand

Booking id : NH[protected] MOB NO:- [protected] Name: Thomas Stanly I had booked a room in hotel GP GRAND in Dehradun for Rs2500 on[protected] to attend a very important interview.Makemytrip had confirmed the availability of the room and i received a message from makemytrip saying i can check into the hotel by showing the booking message and all those usual crap. When i reached the hotel at 8:00 pm i was shocked to know that makemytrip had not contacted the hotel and had not confirmed my booking.I tried calling makemytrip.Their '"impossible to deal with" customer care executive apologized and said they have made alternate arrangements and will call me in 10 minutes to inform me its details. After waiting for half and hour, I called back and they were acting as though they did not have a clue about the alternate arrangement i was talking about and told they would call back in 5 mins. I called back after half and hour again but it was impossible to reach them as i had to wait for their executive to pick up the call for 1 hour 15 minutes after which i gave up.I left all hopes on makemytrip and Payed at the hotel rs.4250 for my room and checked in at 10:30 pm. After this i had called them every day for 8 days. i have been calling them at random after that. I would wait for more than 1 hour for them to pick up the phone. They would sell a bunch of lies and promise to refund but take no action to refund my rs.2500.On[protected] when i called, I was told that it would be refunded before[protected]. Today is[protected]. I am on call waiting with makemytrip for the last 2 hours.I feel confident that they would not pick up my call as they probably have categorized my number into the category which says "Do not pick or else we will have to refund money". Dear Makemytrip, please understand this as its very simple "I payed you Rs.2500 for booking my hotel.You did not book my hotel because you do not care.I had to make my own arrangements for the hotel.so please give my Rs.2500 back" I do not think it gets any more simple than this case here.What is the confusion?Please understand that even though rs.2500 might seem like a small amount, It is money earned through hard work.I had not just stolen this money from anyone by giving them false promise of any hotel booking. Honestly speaking, I expected a lot from Makemytrip and was already making plans to book my next big holiday with MAKEMYTRIP as the offers are really good and Holiday packages are very tempting. I was very impressed with the service of makemytrip. But this experience has made me change my mind.I thought Mr.Deep Kalra knew better than this. I expected more from Makemytrip. Infact i just realized recently that i had been unconsciously promoting makemytrip until this incident occurred.Now i have turned to be your critic. Kindly resolve this issue at the earliest and give me my Rs2500 which is rightfully mine.