MakeMyTrip.com — Refund not credited to SBI bank account | |||
I made an unsuccessful booking with booking ID:NF[protected] on 24th May 2015 and the amount 9990/- was deducted from my SBI account. I complaint regarding refund and the refund was processed and approved with refund reference number:[protected]. I have tried the costumer care for MakemyTrip several times(6-7) and they keep on saying that they have processed the request and I need to wait for so and so days. First time they said it will take 3 days, next time 7 days, then they closed the request stating it as resolved and said that I need to wait for 20 days and if the amount is not credited, then I need to open a new service request. I checked with bank and opened a new complaint on 23 June 2015, now they are saying again that they have processed it and they will check with bank and I need to wait till 1st July 2015 to get update on same. Was this information helpful? | |||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
HI,
I am waiting response/resolution from your end. It's already 7 days since your post and as per your person over call, you were supposed to revert back with ARN number within 48 hours.
My money is stuck with MakemyTrip from 24th May 2015 i.e. already 44 days.
No satisfactory response is given by customer care and I have already opened 4 service requests within this time frame and they have been closed as resolved with no resolution.
Horrible makemytrip service. Disappointed !!
I am waiting response/resolution from your end. It's already 7 days since your post and as per your person over call, you were supposed to revert back with ARN number within 48 hours.
My money is stuck with MakemyTrip from 24th May 2015 i.e. already 44 days.
No satisfactory response is given by customer care and I have already opened 4 service requests within this time frame and they have been closed as resolved with no resolution.
Horrible makemytrip service. Disappointed !!
Dear Aarti Vijay
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
As discussed, refund for INR 9990.00 has been processed from our end on 25-May-15 with RRN# [protected]. As promised, we have received ARN details from the payment gateway for this refund transaction. Please find the the details as below for your reference. We would request you to please get in touch with the ATM cell department of your bank and they should be able to track this transaction and settle it in your account accordingly. We thank you for contacting us.
Refund Trace No-211083
ARN#[protected]
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
As discussed, refund for INR 9990.00 has been processed from our end on 25-May-15 with RRN# [protected]. As promised, we have received ARN details from the payment gateway for this refund transaction. Please find the the details as below for your reference. We would request you to please get in touch with the ATM cell department of your bank and they should be able to track this transaction and settle it in your account accordingly. We thank you for contacting us.
Refund Trace No-211083
ARN#[protected]
Assuring you best of our services.
Team-MakeMyTrip Care
Please let me know the status of APPROVAL CODE P[protected]
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care