MakeMyTrip.com — Refund not initiated neither the staffs are cooperative

Address:

Pune, Maharashtra

I am not sure why this is taking so much time but you might want to check the INEFFICIENCY of your staff and their behavior towards the customers. Already you have a whole lot of complaints in the social sites which shows what pathetic customer service you offer and I know one more will not harm your reputation. It's been quiet frustrating now that everyday I'm calling the customer service desk of make my trip and the employees there are either routing my calls from one department to another or simply ending the call by hanging up on me. It's been almost a month now I'm calling them everyday but nobody is giving me positive feedback about the status of my refund. On 21st of Apr I made a booking through make my trip for almost 10 passengers for 1, 28, 000 [link removed] total and due to some emergency we cancelled the flight for two of them with the help of the employee of make my trip and booked their flight for another day. OEMZKT was the original PNR in the name of MR. Khalil Shaikh and then it changed to SY61QF and another original PNR was WI52GK in the name of Neha Singh which changed into HGL47K and the booking ID was NF[protected]. Technically we were supposed to get a refund within a time period of 7 business days of around 11, 553 Rs. which is again a huge amount, but nobody is taking initiative of either transferring my call to the managerial department or giving me the correct information about the money I'm supposed to get refunded. The employees are so unprofessional and untrained that they simply hang up on their customers which in result is definitely a bad impact of the services provided by make my trip, neither they call back. Today after almost a month, I've decided to send a mail to you and apart from this I will make sure henceforth, I will never make further reservation through your site as well as recommend the same to friends and family. Apart from this I will definitely post the same on most of social networking sites which in turn will of course impact on your business. I've never experience such a pathetic services by any of the site till date. I received a mail from your end regarding your response team will get in touch with me in with in 24 hours but they didn't. I tried to register my complaint in complaints and feedback section of your site but it's not accepting the reference Id's... This time it has become ridiculous to share my pathetic experience where in executives are disconnecting calls and not giving exact information till date about my refund.