[Resolved]  MakeMyTrip.com — Refund of Cancelled ticket

Address:

Bangalore, Karnataka

Booking ID: AN[protected] This is Shaik Saddiqulla, I have been tricked by Makemytrip.com, Attention please. Am registering this complaint to expose the service and cheating tricks of MAKE MY TRIP team. makemytrip has cheated me of 906 dhirams for the cancelled ticket from abu dhabi to bangalore I dont have words to expalain that how worst is their service. Itenary were Abu Dhabi-Bangalore Via Pune. Abu Dhabi(AUH) Pune(PNQ) Jet Airways 9W-513 Departure- Thu, 23 Jul 15, 23:15 hrs Reach - Fri, 24 Jul 15, 04:05am hrs Duration:3h 20m for pune to Bangalore there were two flights on 24 Jul 2015, at 5:45 am and another at 11:25 am, unknowingly, i booked ticket for flight at 11:25 am, In next few minutes, I called customer care number - [protected]. I explained to the agent about wrong selection of the timings for my connecting flight.The agent(the person who attends the phone call) said that if i go for change in timings, I need to pay Rs 2, 500 more. He said that instead of changing the timings, I can CANCEL the ticket and go for new one. this is the solution he gave me. so i asked him, what about the refund, he said the airlines will refund the full amount without any deduction, He said max it will take 10 days, so i agreed to cancel the ticket and go for the new one. travel dates remains same, but the timings from pune to bangalore will change from 11:25am to 5:45am. I was not knowing that make my trip will cheat me. I thought makemytrip.com is a reliable and trustful website but i was wrong. I'm calling makemytrip.com from last 20-25 days, they were saying me that the call should be traced and if the agent has committed to give the refund, it will happen. but each time i call them, they would recall the full story and just waste time without any proper action. Now they have come up with a new thing, they are saying that I had to raise the refund request withing 10 days of cancellation of the ticket. I'm surprised from their cheap tactics. finally they want to say that refund is not possible. My question is what happened to 906 dhirams of ticket money. what is their follow up process with their customers. why they do not have the system to refund the amount with proper maintainance of Logs. I request the adminitrator to interfere in this matter solve this issue. I'm going to reach this fraud from make my trip to all my reachable sources. I will also try to contact media here in uae and bangalore. like this makemytrip may have cheated lakhs of people this has to be addressed with strict laws from govt agencies. my email id = [protected]@gmail.com